When you purchase a massage chair from Massage Chair Relief, you really do become part of the family. Since we offer a Lifetime Labor Warranty, we will be like a member of your family that will be with you every step of the way during your chair ownership. Should anything go wrong with your chair at any time during your ownership, we will help you open a ticket with the massage chair company and be with you during the whole process, making sure that the repair is made and that no balls will be dropped during the process. We, arguably, have the best customer support in the massage chair retail industry.